Shipping policy

Made-to-order signs

Each sign is made to order. Production time and shipping time are separate, and delivery estimates can vary by product, destination and season. If you need your sign by a specific date, please contact us before ordering for the current estimate.

Shipping options and charges

Available shipping options and any applicable charges are shown at checkout before you place your order.

Delivery questions

For delivery questions or an update on your order, email support@metalnook.com with your order number. If your package arrives damaged or contains an incorrect item, contact us with your order number and photos so we can review the issue.

Holiday orders

Please contact us before ordering for a holiday or other deadline. Do not assume that an order will arrive by a specific date unless delivery has been confirmed.